Salary: £29,500 - 29,500 per year Requirements: Full UK Driving License Strong communication and relationship-building skills Experience working in a corporate or MSP technology environment Administering Microsoft Active Directory, Exchange Server & Office 365 CompTIA, relevant apprenticeship, or higher education Degree or degree equivalent qualifications is desirable People-centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting including ping and trace route Understanding of razorblues business, clients, and market Good understanding of Veeam Backup & Replication Knowledge of Microsoft Group Policy Understanding of Microsoft Azure AD Sync and Azure AD Connect Excellent conversational fluency in English to explain complex technical issues Commitment to continuous learning and development Responsibilities: Provide exceptional remote technical support for complex cases, diagnosing issues and resolving requests Document incidents and ensure SLAs are met while delivering excellent end user experiences Conduct onsite troubleshooting at client facilities as needed Coach and mentor junior engineers by sharing technical expertise and collecting organizational knowledge Identify continuous improvements within the team Serve as a point of contact and guide the team in Team Leaders absence Technologies: Active Directory Azure Support Mobile Network Office 365 Veeam Windows Cloud REST More: At razorblue, we are looking for a 2nd Line Support Engineer to join our growing team of tech enthusiasts. We pride ourselves on a culture centered around continuous learning and development, having facilitated 34 promotions in 2022. Our hybrid working policy fosters collaboration while allowing flexibility. We offer competitive benefits including a base salary of £29,500, enhanced family support, fully funded training, and a commitment to inclusivity in our recruitment process. Join us to drive innovation in technology and deliver exceptional service to our clients. last updated 19 week of 2026