UNISON is the UK’s leading public sector trade union with more than 1.3 million members, working in the public services, for private contractors providing public services and in the essential utilities. They include frontline staff and managers working full or part-time in local authorities, the NHS, the police service, colleges and schools, the electricity, gas and water industries, transport and the voluntary sector
About this job
We currently have around 112,500 full members in over 65 branches. We are looking to appoint a team member to undertake a wide variety of clerical and administrative functions within the Membership Team.
The post holder will be responsible for undertaking day to day clerical duties in relation to the maintenance of the UNISON membership system including:-
* Assist with database cleansing of employer DOCAS listings against membership records
* Assist in logging telephone enquiries from the team line for follow up actions by other RMS staff
* Dealing with various queries from members
* The upkeep of our computerised membership system
* Checking, coding, inputting and amending
* Processing subscription payments
* Ensuring confidentiality of personal and other sensitive information
* Assisting with data entry of membership details
* Assisting with processing Branch Officer and Steward accreditations
Working as part of our Membership Team, experience of working with computer based systems required along with a good telephone manner, accuracy and working to deadlines. Training will be provided on our systems.
The Person
This role is a key position within the Regional Membership Team. You will have skills and experience that include:
* Working pro-actively using own initiative matching data records
* A very high standard of accuracy in recording information.
* A good telephone manner, demonstrating patience and understanding.
* The ability to motivate yourself and to work effectively with other staff as part of a team
* The ability to work to deadlines
* The ability to work with computer based records
* Good written and verbal communication skills
* Comprehensive knowledge of ICT packages including Microsoft Office suite particularly Excel.
* Knowledge of and commitment to the trade union movement and the values of UNISON would be an advantage
Further information
To apply for this opportunity, please download and complete the General application form and monitoring forms (under “Resources”). See the job brief, job description and person specification (under “Documents”)
Please note that only General application form will be accepted.
Please send 3 copies of the completed application form along with the recruitment and disability forms to HR Administrator, UNISON, 24 Livery Street, Birmingham B3 2PA or alternatively email w3@unison.co.uk quoting the Ref No R12/102.
The closing date for completed applications will be 5pm on Sunday 13th July 2025.
Interviews for this post will be held in Birmingham City Centre on Tuesday 29 July 2025.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
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