Zopa Bank Limited is seeking a Customer Service Specialist in Manchester. This hybrid role entails handling high volumes of customer inquiries across calls, chat, and email, ensuring exceptional service while working 37.5 hours per week with shifts from 8 am to 8 pm. Responsibilities include investigating queries, collaborating with teams, and advocating for customer needs. Ideal candidates will have experience in financial services, excellent communication skills, and a proactive approach to customer service. A dog-friendly office and the opportunity to work abroad for up to 120 days a year are included.
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