Job Purpose
To manage and oversee the day-to-day operations of multiple Houses in Multiple Occupation (HMOs) providing supported living accommodation for vulnerable adults or young people. The Housing Manager will ensure the properties are safe, compliant, and well-maintained while providing a supportive, structured environment for residents to promote independence and stability.
Key Responsibilities
Property Management
* Manage multiple HMO supported living properties, ensuring compliance with housing regulations, HMO licensing conditions, and health and safety standards.
* Conduct regular property inspections and audits to ensure cleanliness, maintenance, and safety.
* Coordinate repairs, maintenance, and refurbishment with contractors and landlords.
* Maintain accurate records of property checks, risk assessments, and maintenance logs.
* Ensure compliance with fire safety, gas safety, electrical safety, and environmental health standards.
Tenant Management
* Oversee tenant move-ins and move-outs, including property viewings, tenancy sign-ups, and inductions.
* Ensure residents understand their tenancy/licence agreements and house rules.
* Address tenancy breaches, rent arrears, and anti-social behaviour in line with policies and procedures.
* Promote a supportive and inclusive living environment that encourages residents' independence and well-being.
* Liaise with support staff to ensure residents receive appropriate keywork sessions and support planning.
Compliance & Administration
* Maintain up-to-date records of all tenancies, property certifications, and compliance documents.
* Ensure all HMO and supported living policies and procedures are followed.
* Prepare reports for management on occupancy, incidents, maintenance, and compliance.
* Manage rent collection and liaise with finance teams regarding payments and arrears.
* Support audits and inspections by local authorities or commissioning bodies.
Teamwork & Communication
* Work closely with support workers, housing officers, and external partners to ensure consistent service delivery.
* Attend regular team meetings, supervision, and training as required.
* Develop positive working relationships with residents, families, social workers, and partner agencies.
Essential Requirements
* Experience managing HMO or supported living accommodation.
* Knowledge of HMO regulations, housing law, and property compliance.
* Strong organisational and administrative skills.
* Ability to manage conflict and handle challenging behaviour calmly and professionally.
* Full UK driving licence and access to a vehicle.
* Enhanced DBS check (required prior to start).
Desirable
* Experience working with vulnerable adults, young people, or individuals with learning disabilities, mental health needs, or substance misuse issues.
* Qualification in Housing Management, Health & Safety, or a related field.
* Understanding of safeguarding and support planning in a supported living context.
Core Competencies
* Strong communication and interpersonal skills.
* Attention to detail and commitment to compliance.
* Empathetic yet professional approach to residents.
* Ability to prioritise and manage multiple properties effectively.
* Problem-solving and decision-making under pressure.
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Work Location: In person