Planner Location: MILLENNIUM HOUSE,MANCHESTER,M34 2GP Working Hours: 40 per week (Start Time 8am) Mon - Fri Pay Rate: £13.47 - £17.46 per hour The Planner is responsible for effectively planning and coordinating the daily workload of field engineers to meet service level agreements (SLAs). Key Responsibilities: * Allocate and schedule work for engineers based on SLAs and priority levels. * Monitor job progress and reallocate resources as needed to meet deadlines and performance targets. * Act as the main point of contact for engineers on the road, providing job details, updates, and support. * Resolve scheduling conflicts and respond promptly to unexpected changes or emergencies. * Identify and arrange the necessary materials and parts for each job. * Assist in obtaining and preparing quotations for clients where required. * Organise access arrangements, permits, and specialist equipment for site visits. * Ensure all RAMS (Risk Assessments and Method Statements) are in place and compliant for each job. Required Skills & Experience: * Proven experience in a similar planning, scheduling, or coordination role. * Strong organisational and time management skills. * Excellent communication and interpersonal skills, with the ability to liaise effectively with engineers, suppliers, and clients. * Familiarity with health and safety standards and RAMS preparation. * Good IT skills, particularly with scheduling software and Excel. * Ability to work under pressure and adapt to changing priorities. Desirable: * Industry-specific knowledge (e.g., construction, M&E, telecoms, etc.). * Knowledge of SLA frameworks and performance tracking. * Experience with workforce management or job management systems