Join to apply for the Case Manager (Dental) role at Medical Protection Society
Overview
At Medical Protection Society (MPS), we’re passionate about protecting the careers, reputations and financial well-being of healthcare professionals around the world. We stand by our members when they need us most, and we’re proud to deliver expert guidance, support and peace of mind in complex dento-legal situations. We’re looking for passionate and proactive individuals to join our dynamic Case Handling team in Dental Case Manager roles. This is your chance to step into a truly impactful role, one where you’ll help shape outcomes, support dental professionals through critical moments, and be part of an organisation with a powerful purpose. If you thrive in a fast-paced environment, love problem-solving, and want to make a difference every day, we want to hear from you.
Responsibilities
* Be the first point of contact for members seeking advice on dento-legal matters.
* Manage a dynamic caseload from start to finish, offering strategic advice and ensuring members receive exceptional support.
* Handle confidential and sensitive cases with professionalism, empathy and discretion.
* Collaborate with internal experts and stakeholders to ensure fair, efficient, and compliant outcomes.
* Play a key role in enhancing member experience, supporting operational excellence, and promoting continuous improvement.
* Deliver timely, high-quality case handling in line with policies, SLAs, and KPIs.
* Use sound judgement to advise members and escalate complex issues where necessary.
* Communicate clearly and empathetically, ensuring members feel supported at every step.
* Identify opportunities for process improvement and participate in internal initiatives and projects.
* Maintain accurate records and uphold confidentiality at all times.
What you’ll bring
* Proven ability to manage a varied workload independently and meet deadlines.
* Excellent written and verbal communication skills, with strong attention to detail.
* Sound problem-solving and decision-making skills, with a proactive mindset.
* High level of professionalism and discretion when handling sensitive information.
* Strong interpersonal skills and ability to build positive relationships with stakeholders.
* Good computer literacy and confidence using case management or CRM systems.
* Knowledge of dental terminology or experience in healthcare/legal settings (desirable but not essential).
Seniority level
* Associate
Employment type
* Full-time
Job function
* Administrative and Legal
Industries
* Insurance and Non-profit Organizations
Leeds, England, United Kingdom
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