Job Description
Role Overview
As an Assistant Manager, you will play a key role in ensuring the smooth daily operations of our hostel and bar. From overseeing multiple departments to enhancing guest experiences and supporting team members, this role is dynamic and multifaceted.
You will work closely with the General Manager to implement strategies that align with Beds & Bars’ standards, ensuring exceptional service, operational efficiency, and profitability. This role requires flexibility, with shifts often including evenings, weekends, and holidays.
Key Responsibilities
Departmental Oversight
* Supervise daily operations across multiple departments, including housekeeping, front desk, food & beverage, and maintenance.
* Ensure cleanliness, efficiency, and exceptional service standards in all areas.
* Coordinate with team members to manage room assignments, common areas, and facility upkeep.
Team Leadership
* Lead, train, and motivate staff to deliver outstanding guest experiences.
* Prepare team schedules, conduct performance reviews, and foster a collaborative work environment.
* Address team challenges and provide constructive feedback to improve performance.
Guest Experience
* Handle guest inquiries, complaints, and special requests professionally and promptly.
* Create a welcoming and community-driven atmosphere for travelers.
* Identify and implement strategies to elevate guest satisfaction.
Financial Management
* Assist in managing budgets, monitoring expenses, and optimizing profitability.
* Oversee inventory management, ensuring timely procurement and cost control.
* Support financial reporting and analysis of operational performance.
Compliance and Safety
* Ensure compliance with health, safety, and legal regulations.
* Conduct regular facility inspections to identify and address potential safety hazards.
* Maintain up-to-date records of licenses, permits, and certifications.
Events and Marketing Support
Leadership and Management
* Proven ability to lead and inspire diverse teams in a fast-paced environment.
Operational Expertise
* Familiarity with hostel operations, including reservation systems and facility management.
Customer Service Excellence
* Exceptional interpersonal and problem-solving skills to enhance guest satisfaction.
At Beds & Bars, we prioritize your professional growth through our award-winning Footsteps Program.
What We Offer:
* A structured career pathway to take you from entry-level to General Manager in five steps.
* Comprehensive training through on-the-job learning, workshops, and e-learning.
* Cross-training opportunities to develop skills across all departments.
* Access to online workshops covering finance, time management, risk assessment, and recruitment.
Perks and Benefits:
* 50% off food and drinks across Beds & Bars locations.
* Discounts on accommodation at St Christopher’s Inns and partner properties worldwide.
* Employee recognition programs with cash rewards and trips away.
* Free mental health support and counseling services.
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws and regulations.