Overview
At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
About The Area
Nestled between the Cotswold and Mendip areas of outstanding natural beauty, Bath & North East Somerset is a region that boasts both vibrant urban life and serene rural landscapes. The city of Bath, a UNESCO World Heritage Site, is renowned for its historic architecture and Britain’s only natural thermal springs. This unique blend of cultural heritage and natural beauty makes Bath & North East Somerset a highly desirable place to live, work, and visit.
About The Role
We are seeking a proactive and motivated Senior Business Support Officer to join our expanding Business Support team in Parking Services. A key focus of this role will be helping us to provide a high quality and customer-focused service to our residents and service users, supporting, resolving and signposting customers at the first point of contact where possible regardless of the channel they have chosen to contact us. You will also play a crucial role in supporting the team in the administration of Penalty Charge Notice correspondence and appeals, parking permits and assessment of Blue Badge applications and appeals.
You will:
* support the team to deliver daily work plan activities and organise team resources
* support the team with more complex enquiries and escalated service requests and complaints
* help ensure we have efficient operational processes and ways of working and support service improvement initiatives and innovation
Whilst no direct line management responsibility is held for staff, this role requires the ability to provide supervision, mentorship and feedback, operational guidance and training as needed.
What We Are Looking For
* Experience: Excellent written and verbal communication skills, with a proven ability to influence and advise others effectively with clarity and confidence; demonstrate empathy in understanding complex or emotive situations; resolve escalated service requests or complaints and sensitive issues in a professional and constructive manner; ability to organise work plans and help manage team resources to meet priorities
* Knowledge: Experience with multiple databases and good practical knowledge of ICT packages, including Word, Excel and PowerPoint; working knowledge of relevant legislation and statutory guidance is desirable but not essential
* Skills: Ability to provide supervision, mentorship and feedback, operational guidance and decision making, and training; ability to manage multiple priorities in a fast-paced environment with high accuracy and timeliness
* Collaboration:Ability to work independently and proactively with initiative and self-motivation, as well as collaboratively across teams and departments; demonstrate a respectful, inclusive and professional team culture
* Innovation: Ability to support the review of operational processes and contribute to innovative service redesign initiatives that enhance customer satisfaction and service delivery standards
How to Apply and Contact
If you are interested in this post and would like more details, please contact Deborah Veale, Business Support Team Leader, Deborah_Veale@bathnes.gov.uk or call 01225395246.
Interview date
Interview date: 08/09/2025
Additional information
No Agencies Please.
* Note: BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). Redeployees who meet the essential criteria will be considered ahead of external applicants.
* This role is subject to a Basic DBS Check. Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. Enhanced DBS checks may be required for posts with children or vulnerable groups.
* We are committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
* We are a Disability Confident Employer.
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