Job Title: Team Leader Role Overview
We're seeking a proactive and people-focused Operations Team Leader to oversee daily workforce management, ensure client satisfaction, and drive operational efficiency. This role demands strong leadership, excellent communication skills, and a hands-on approach to both planning and problem-solving. This role also requires ocassional weekend work.
Key Responsibilities
* Workforce Supervision: Manage and support front-line staff, including delegation of tasks and performance monitoring.
* Rota Planning: Design, implement, and maintain efficient staff rotas to meet operational demands and contractual obligations.
* Leadership & Communication: Lead difficult conversations professionally and constructively with team members and clients.
* Administrative Oversight: Handle documentation, reporting, and systems-related tasks to ensure compliance and smooth operations.
* Client Interaction: Act as the first point of contact for client queries, ensuring high levels of service delivery and relationship management.
What You'll Bring
* Proven experience in team leadership or supervisory roles
* Confident in rota coordination and administrative systems
* Strong interpersonal skills with a diplomatic yet assertive approach
* Ability to resolve workplace challenges constructively
* Passion for maintaining high standards of client service
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