Description Complex Case Investigator Permanent Grade D - £45,091 – £51,356 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week We are seeking highly motivated Complex Case Investigators to join our Private Rented Sector Property Licensing Team. In this role, you will take a lead in tackling non‑compliant landlords, and delivering complex enforcement cases to improve housing standards across the city. The role involves a substantial amount of field work, visiting and assessing properties throughout the city on a daily basis. You will be responsible for investigating landlords and managing agents who do not licence their properties, addressing serious housing hazards, enforcing licensing conditions, and taking robust action in line with our Regulation and Enforcement policies. You will be undertaking enforcement activities such as Civil Penalties, Improvement notices, prosecutions, and leading on targeted projects. This is a vital role in ensuring residents live in safe, well‑managed homes and that landlords understand and meet their legal responsibilities. We are looking for candidates with: A Level 6 qualification in a relevant subject or significant experience in private rented sector housing standards enforcement. Strong investigative, intelligence-gathering and problem‑solving abilities. Practical experience applying HHSRS and enforcing housing‑related legislation. Experience conducting investigations and interviews in line with PACE requirements. Proven ability to manage cases to successful outcomes, including conflict resolution and partnership working. Excellent written and verbal communication skills, including report writing. Confident decision‑making and the ability to challenge constructively. Highly resilient, adaptable, able to work independently and meet deadlines. Ability to form positive working relationships across teams and external agencies. Why join us Pension scheme with generous employer contribution Generous holiday entitlement Staff discount/reward scheme Occupational Health and wellbeing support Please upload your up-to-date CV paying reference to the person specification via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. If you would like to discuss the role prior to your application we are holding a ‘meet and greet’ on Tuesday 24 th March in the Chamberlain Suite, Birmingham Council House, Victoria Square between 10:30 and 2pm and online on Wednesday 25 th March between 6-7.30pm. Complex case investigators, Team leaders and Compliance officers will be available to speak to, to answer any questions you may have. If you wish to attend the online ‘meet and greet’ please email helen.harper@birmingham.gov.uk for the link. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact the Resourcing Team A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here. Job Description and Person Specification