đź“Ť Willenhall (WV13) | Office-based
đź’° Salary: ÂŁ27,000
🕒 Full-time | Monday–Thursday 8.30–5pm, Friday 8.30–4pm
We are looking for a confident and organised Customer Service & Aftersales Administrator to join an established business in the heating and manufacturing sector. This is a great role for someone who enjoys problem-solving, speaking with customers, and supporting internal teams.
What you’ll be doing
You will be working in the sales office providing support to the customer service & aftersales operations, including:
* Managing returns and aftersales activity (returns portal & dashboard)
* Handling NCRs
* Communicating with customers via email and phone
* Supporting internal departments to resolve queries
* Providing excellent customer care and aftersales support Aftersales Role JD
What we’re looking for
* Strong communication skills (written & verbal)
* Good time management and organisational skills
* Excellent customer service mindset
* Confident phone manner and professional email etiquette
* Ability to work independently and also collaborate within a team Aftersales Role JD
Why this role is great
* Established and reputable company in the sector
* Supportive working environment
* Office-based team culture
* Opportunity to develop in customer service and administration
How to apply
If you’re looking for a customer-focused role where you can build relationships and support a busy sales office team, we’d love to hear from you.