Are you knowledgeable about HGV maintenance? Excited by a fast-paced working environment? Ready to build your career with one of the UK's leading lease and fleet management companies?
If your answer is 'yes' then keep reading.
Who we are.
From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do.
Reporting to our Driver Line Team Leader, you'll be part of the frontline team supporting drivers of HGVs and Specialist Assets when defects arise. From dashboard warning lights and brake concerns to engine or mechanical issues, you'll be the first point of contact when something isn't right. You'll assess the situation quickly and accurately, arranging prompt booking with our approved repair network or coordinating breakdown and roadside assistance where required—ensuring minimal downtime and keeping vital vehicles safely on the road.
We operate a hybrid working approach whereby after an initial training period spent full time in the office, attendance of the Trowbridge office is a minimum of 3 days per week.
You'll Also
Utilise your technical background to prioritise and accurately categorise defects by analysing all information provided
Handle a high volume of inbound calls and make outbound calls to our garage network to arrange timely vehicle repairs
Oversee the shared inbox, supporting colleagues with technical queries and completing administrative tasks as needed
Proactively identify solutions that maximise fleet availability and drive operational efficiency
What you'll bring.
You're someone who has a clear technical understanding of how HGVs and commercial vehicles operate, ideally backed by a Level 3 City & Guilds (or equivalent) qualification. You're a tenacious problem-solver with the ability to think on your feet and act promptly when it comes to making decisions. You have a real sense of drive when it comes to getting things done, accompanied with a can-do approach to assure the customer is always being taken care of.
In addition, you'll have knowledge of working within a customer-centric environment and confident with both inbound and outbound calls. Your excellent communication skills and customer first approach will see you go above and beyond to keep our customers on the road.
You'll Be a Great Fit If You
Have knowledge and technical awareness of HGV maintenance
Can adapt to changing situations
Stay organised and manage priorities effectively
Keep your composure in a fast-paced environment
Enjoy working as part of a supportive team
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our Offer To You Includes
An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.