Warranty Administrator, Ipswich IP6
Mon-Fri 08.30-17:00 (Office based)
Part-time hours (25+) also considered.
£29,000-£32,000/DOE plus competitive benefits package and opportunity for progression!
Damson House Recruitment are pleased to be supporting our client, an award-winning Engineering business who are seeking an experienced Warranty Administrator to join their busy service division on a permanent basis. You will provide sales, service and warranty support for diesel generators, UPS systems and specialist automatic vehicle transmissions.
Reporting to the Service Operations Manager and Technical Sales Manager, the Warranty Administrator will be responsible for assisting with planning and organising the daily activities of a team of engineers in order to meet customer requirements, ensuring customers are kept informed of updates on work being carried out and supporting the engineering team. You will work alongside other internal departments to ensure that high levels of customer service are delivered and maintained.
Outline of Responsibilities
* Help to resolve any issues that arise regarding customer orders and engineer visits.
* Process engineer job cards to allow for accurate invoicing.
* Utilise management systems and MS tools to operate daily activities.
* Manage customers’ expectations whilst delivering excellent customer service.
* Liaise with customers, keeping them updated and ...