Overview
Location: London - Charing Cross nearest tube
Hybrid Working
We are seeking an experienced Senior Pensions Administrator to join our clients London-based team. In this role, you'll play a key part in ensuring accurate delivery of pension administration services, supporting and mentoring colleagues, and maintaining strong client and member relationships.
Your role as Senior Pensions Administrator:
* Check, authorise, and monitor work produced by team members
* Train, mentor, and assist less experienced administrators
* Ensure scheme benefits are calculated and paid accurately in line with scheme rules and pensions legislation
* Maintain membership records and ensure database accuracy
* Provide technical information to members, clients, and third parties, both verbally and in writing
* Liaise with clients, actuaries, consultants, providers, pension payroll teams, and other stakeholders
* Handle member queries confidently via phone, email, and letter
* Prioritise workloads effectively to meet deadlines and service levels
* Support project work as directed by the Team Leader or Manager
* Ensure compliance with ISO and AAF accreditations
* Contribute to a culture of high standards, quality, and client responsiveness
Qualifications
* Solid experience working with Defined Benefit (DB) pension schemes
* Strong pensions industry background with up-to-date knowledge of legislation and disclosure requirements
* Skilled in MS Office applications, particularly Excel and Word
* Takes ownership, accountability, and pride in delivering high-quality work
* Strong GCSEs (Maths & English - minimum grade B/6 or equivalent)
* Ideally educated to A Level or equivalent; candidates with strong experience will also be considered
* Willingness to study towards relevant pensions qualifications (e.g. CPC, QPA, DPC, RPC, APMI)
Desirable
* Some progress with professional pensions qualifications (PMI/QPA/RPC/DPC/DPA)
Benefits
* Competitive salary with annual discretionary bonus
* 25 days' holiday (with buy/sell flexibility)
* Pension matching, life assurance, and healthcare plans
* Flexible benefits scheme, retailer discounts, digital GP service, and employee assistance
* Paid volunteering days and opportunities to participate in community events
* Generous referral bonuses for recommending candidates
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