Join to apply for the Deputy Director - Digital Delivery role at Ofgem
Join to apply for the Deputy Director - Digital Delivery role at Ofgem
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Step into a career-defining leadership role as Deputy Director Digital Delivery with Ofgem, where your digital expertise will enable high-impact energy schemes, improve outcomes for millions of consumers and support Ofgem’s mission to drive the UK’s transition to Net Zero.
Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.
This is a significant opportunity to lead the strategic delivery of Ofgem’s digital portfolio within the Delivery & Schemes directorate. You’ll provide critical leadership to highly talented, multi-disciplinary teams and create innovative products and services that support our vital industry.
You’ll be trusted with a portfolio that is both high-profile and high-impact. Leading a 130-strong team of talented digital professionals, you’ll oversee the delivery of innovative digital services that underpin everything from renewable energy incentives to social support programmes. These schemes affect millions and your leadership will directly shape how effectively and efficiently they run.
You’ll work at scale and pace, building capability, maintaining momentum and ensuring products and services are delivered on time and to the highest standard. From day one, you’ll be positioned as a key strategic leader in our Delivery & Schemes directorate, trusted to drive change and performance across multiple complex programmes.
We’re looking for someone with a strong track record in digital delivery and product management, demonstrated by substantial achievements and an ability to lead at pace. You’ll bring deep knowledge of digital standards, agile methodologies, and inclusive leadership, along with a strategic mindset and a passion for delivering exceptional public services. Experience of engaging confidently with Boards, senior stakeholders, and cross-sector partners is essential.
In return, you’ll join a purpose-driven organisation with an inclusive culture and a genuine commitment to your wellbeing and professional development. You’ll discover a diverse, forward-thinking environment where collaboration, flexibility, and continuous development are valued.
We have a critical purpose to deliver innovative, user-focused digital services that support our regulatory responsibilities and help ensure better outcomes for consumers. By joining Ofgem as Deputy Director of Digital Delivery, you’ll play a vital role in transforming how we deliver national energy schemes and support the UK’s journey to Net Zero.
The Deputy Director will oversee the Digital Delivery portfolio capability in Delivery & Schemes and provide leadership to multi-disciplinary teams to administer and maintain 12 existing schemes and to, design and develop a range of digital products and service for new schemes.
You will pro-actively develop and deliver Ofgem’s principal core duties in relation to a scheme administration portfolio of regulatory and delivery responsibilities. You will be an expert in developing user centric digital products and services to industry/Government Digital Standards and delivery excellence.
The schemes we administer range from renewables incentives to energy efficiency and social programmes. We work with energy companies, scheme participants, consumer groups and other stakeholders including elected members to ensure that policy targets are met in the most economical and consumer conscious ways possible. Delivery & Scheme’s Digital Delivery and support activities are critical to this success.
The Digital Delivery portfolio is a growing team of 132 FTE and this leadership role plays a pivotal role at the heart of Delivery & Schemes by providing clear leadership and direction for delivering new key digital schemes, products and services to support business as usual regulatory and delivery matters to drive forward Ofgem’s strategic agenda.
Person specification
• Solid expertise in Digital Delivery and Product Management as demonstrated by proven record of high performance and substantial achievements in past positions. (Lead)
• Experience leading teams to deliver high-value, digital programmes, with a proven ability to manage a quality service, delivering user-focused high-quality outcomes, at pace and to recognised industry /government Digital Standards. (Lead)
• Professional knowledge and experience that evidence leading sizeable multi-disciplinary teams setting the strategic direction to deliver strong performances.
• Expertise in budget planning, financial and resource management and agile framework with strong business acumen and business planning skills.
• Experience of working with Boards and senior officials and making a positive impact with a range of senior stakeholders both internally and externally.
More information about the role and application process can be found in the attached candidate pack and role profile.
Behaviours
We'll assess you against these behaviours during the selection process:
* Making Effective Decisions
* Communicating and Influencing
* Delivering at Pace
* Leadership
Technical skills
We'll assess you against these technical skills during the selection process:
* Please refer to the Candidate Pack and Role Profile attached for full details.
Alongside your salary of £81,000, OFGEM contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; SCS1 holiday entitlement; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus, lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential skills and capabilities.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].
Feedback will only be provided if you attend an interview or assessment.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Industries
Government Administration and Utilities
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