Job Description
Service Advisor / Controller required in the Aldershot / Farnham area of Hampshire / Surrey.
We are working with an Engineering company in the Aldershot / Farnham area who are looking to recruit a Service Advisor / Controller to join their busy team.
Salary is circa 28k based on 42.5 hours per week
Location is Aldershot / Farnham, Hampshire / Surrey
Job Role:
As a Service Controllers / Advisor you will be an integral part of the Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.
Your key responsibilities will include:
To receive, record and relay relevant information for all call-outs
To monitor and arrange Engineer availability
To keep customers informed of timescales and ensure Engineers attend as soon as possible
Being the point of contact for any service enquiries
Contributing effectively to administration processes
Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic
Key skills we are looking for:
Effective team player
Excellent time management skills; able to prioritise time and work well under pressure
The ability to provide high levels of customer care
Willingness to help both internal and external customers
Proactive, flexible and positive can-do attitude
IT Proficient