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About Us
We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can spend more time on other things that matter to your business. Thats why our products have been designed to integrate with each other, helping you save time, maximise performance and maintain compliance.
Location(s) Bromsgrove, Worcestershire
Salary: A GBP 25k : 27k per year
Job type: Permanent
About Us
We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can spend more time on other things that matter to your business. Thats why our products have been designed to integrate with each other, helping you save time, maximise performance and maintain compliance.
About The Role
Were looking for an organised and proactive Scheduler to become a key part of our dynamic team. In this role, youll report to the Scheduling Team Leader and play a vital part in crafting visit schedules for our consultants. Your main focus will be balancing client needs with diary efficiency to keep operations running smoothly.
Youll be responsible for coordinating schedules, identifying the best calendar openings and working closely with clients to confirm convenient dates and times.
If you thrive on managing multiple priorities, love coordinating logistics, and enjoy making things run like clockwork, this could be the perfect role for you. At Vantify, youll be part of a supportive team, contribute to a meaningful mission and have real opportunities to grow.
What youll be getting up to
* Work closely with both clients and consultants to thoughtfully plan site visits, striking the right balance between efficiency, cost:effectiveness and client satisfaction. Youll take the time to understand each clients unique needs and tailor schedules to deliver an exceptional experience every time.
* Maximise diary efficiency by prioritising directly employed consultants first, followed by associates, to ensure optimal productivity across the team.
* Assign appointments to consultants based on the specific nature of the visit, ensuring the right expertise is matched with each task to achieve optimal results and client satisfaction.
* Work closely with consultants to maintain up:to:date diary availability, ensuring schedules remain accurate and reflect real:time changes.
* Serve as a key point of contact for clients, facilitating communication and sharing essential information via phone and email to ensure they remain informed and supported.
* Keep internal scheduling systems updated with the status of visits, ensuring accurate and easily accessible records for the team.
* Collaborate effectively with other departments to address scheduling queries and provide information that supports broader operational goals.
* Respond to client inquiries in a proactive and positive manner, resolving issues when possible and escalating more complex concerns to maintain high client satisfaction.
* Represent the scheduling team at client meetings when needed, fostering strong relationships and providing valuable insights to enhance the overall client experience.
* This role places you at the heart of operations, coordinating activities that directly influence client satisfaction and team efficiency. Youll thrive in a collaborative environment where your organisational skills, attention to detail and proactive approach will make a significant impact
What were looking for
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high:quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well:considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation.
In order to excel in this role you need...
* Or
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Advertising Services
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