Business Unit:
BU Warehousing Solutions
Business Line:
BL Warehousing Solutions Europe
Target Hire Date:
What You Can Expect:
Shift Pattern: Monday to Friday 06: OR 14:00 - 22:00
Key Responsibilities:
* Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to
* date
* Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
* Maintain accurate records for inbound, outbound, and returned goods
* Support shift managers and supervisors with daily operational reporting.
* Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and
* despatches
* Investigate and resolve stock discrepancies in line with agreed procedures
* Assist with cycle counts and full stock takes, including reporting variances
* Ensure data accuracy to meet customer and audit requirements
* Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the
* customer service team with responses
* Provide timely and accurate information to customers in line with service level agreements (SLAs)
* Escalate issues or risks that may impact service or accuracy.
* Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
* Ensure all despatch documentation is completed accurately and on time
* Support proof of delivery (POD) tracking and query resolution.
* Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
* Support compliance with Health & Safety, and quality standards
* Always maintain audit-ready records.
* Accuracy of system data and documentation
* Timeliness of order and stock updates
* Stock variance and investigation closure
* Customer service responsiveness and quality
What You Bring:
* Strong attention to detail and accuracy
* Good organisational and time management skills
* Ability to prioritise tasks in a fast-paced environment
* Confident communicator, both written and verbal
* Strong IT skills, including Microsoft Excel and warehouse systems
* Problem-solving mindset with a proactive approach
* Area of Responsibility: Compliance, Health & Safety
* Previous experience in a warehouse, logistics, or 3PL environment (preferred)
* Understanding of warehouse processes including goods-in, picking, packing, and despatch
* Experience using a Warehouse Management System (WMS) is highly desirable
* Familiarity with KPIs, SLAs, and customer-focused operations
* GCSEs (or equivalent) in English and Maths
* Additional qualifications in logistics, administration, or supply chain (desirable).
* Reliable and dependable
* Team player with a flexible attitude
* Calm under pressure
* Professional and customer focused.