Job summary
* Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visitGov.UKfor further information
We have an exciting opportunity for an customer / patient-focused individual to join our fantastic Outpatient Appointments Service Department as a Outpatient Scheduling Co-ordinator.
There are various Posts available with the ideal Candidate able to work between Monday Friday.
This role will challenge your skills and will allow you to progress and professionally-develop in a friendly and supportive team.
You will manage scheduling of new patients, manage waiting lists, and supervise Scheduling Assistants to interpret clinical referrals ensuring that patients are scheduled onto the appropriate clinical pathway.
You must have good administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office.
Main duties of the job
We are responsible for scheduling outpatient services across multiple hospital and community sites in the South Tyneside and Sunderland location. We are based at Sunderland Royal Hospital.
You will manage scheduling of new patients, manage waiting lists, and supervise Scheduling Assistants. You will oversee cancellation and rescheduling of appointment requests, and action any patient rescheduling as a result of clinical sessions being cancelled.
You must have good administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office. Experience of prioritising patients using a waiting list will be of benefit.
You will have attention to detail and the ability to prioritise incoming work, reporting to the Outpatients Scheduling Manager as necessary.
You will play an essential role within the Team, helping to maintain standards and improve the Service for the benefit of patients and the clinical teams. You will be willing to adapt to change and learn new skills to deliver high-quality administrative services and customer care.
Join us and youll work with some of the best people in the NHS, thriving in a Trust united in its values, purpose and commitment to our patients and a drive for continual innovation and improvement.
About us
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Details
Date posted
12 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9155-CSAC
Job locations
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
Job description
Job responsibilities
To co-ordinate the outpatient scheduling processes, for a directorate / number of specialties, on a day-to-day basis.
To ensure that appropriate procedures and Trust policies are adhered to at all times and that national standards and RTT performance targets are met.
To comply with the Trust's vision, values and behavioural compact.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Job description
Job responsibilities
To co-ordinate the outpatient scheduling processes, for a directorate / number of specialties, on a day-to-day basis.
To ensure that appropriate procedures and Trust policies are adhered to at all times and that national standards and RTT performance targets are met.
To comply with the Trust's vision, values and behavioural compact.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Qualifications
Essential
* GCSE Maths and English Language GCSE Grade C or above, or equivalent.
* Level 3 qualification in Administration (or other relevant subject), or equivalent vocational experience which provides a working knowledge of:
* Prioritising patients using a waiting list;
* Basic medical terminology linked to referrals for elective patients on RTT pathway.
Desirable
* Knowledge of Meditech.
Physical Skills
Essential
* Developed keyboard skills.
Skills & Knowledge
Essential
* Proven interpersonal / communication skills.
* Effective written communication skills.
* Data input skills.
* Effective organisational skills.
* Able to work without supervision.
* Microsoft Office packages e.g. Word, Powerpoint, Excel, Access, Outlook.
Desirable
* Use of Meditech PAS, NHS e-Referral system.
Other
Desirable
* Please provide a contact telephone number.
Experience
Essential
* Vocational experience working in an NHS booking office.
* Familiar with medical terminology related to elective referrals on RTT pathways.
* Working in a customer-focused / service environment.
* IT skills and demonstrate experience in Word Processing, spreadsheets and databases.
Person Specification
Qualifications
Essential
* GCSE Maths and English Language GCSE Grade C or above, or equivalent.
* Level 3 qualification in Administration (or other relevant subject), or equivalent vocational experience which provides a working knowledge of:
* Prioritising patients using a waiting list;
* Basic medical terminology linked to referrals for elective patients on RTT pathway.
Desirable
* Knowledge of Meditech.
Physical Skills
Essential
* Developed keyboard skills.
Skills & Knowledge
Essential
* Proven interpersonal / communication skills.
* Effective written communication skills.
* Data input skills.
* Effective organisational skills.
* Able to work without supervision.
* Microsoft Office packages e.g. Word, Powerpoint, Excel, Access, Outlook.
Desirable
* Use of Meditech PAS, NHS e-Referral system.
Other
Desirable
* Please provide a contact telephone number.
Experience
Essential
* Vocational experience working in an NHS booking office.
* Familiar with medical terminology related to elective referrals on RTT pathways.
* Working in a customer-focused / service environment.
* IT skills and demonstrate experience in Word Processing, spreadsheets and databases.
Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
Employer's website
(Opens in a new tab)
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Employer details
Employer name
South Tyneside and Sunderland NHS Foundation Trust
Address
Trust Headquarters
Sunderland Royal Hospital
Sunderland
SR4 7TP
Employer's website
(Opens in a new tab)
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