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Customer Service Representative
Apply remote type On-Site locations Heywood, United Kingdom time type Full time posted on Posted Yesterday job requisition id R0096053
At Lineage, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is the world’s largest and most innovative provider of temperature-controlled logistics solutions.
We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head office located in Heywood.
Working Hours: Monday to Friday on rolling shifts 8:00 – 16:30, 8:30 – 1700, 9:00 – 1730. Weekend work might be required to meet customer demands at our busiest time.
The role consists of working with one of our depots and being a customer service contact for each customer at that depot. You will be our 1st point of contact via telephone or email to deal with delivery queries, chasing of bookings, ETA's and pods.
Each customer has a service KPI you will be responsible for maintaining that KPI and escalation when necessary any repeat issues and under performance of a KPI. You will work side by side our cold stores and transport ensuring the customer is serviced correctly and communicating efficiently.
In this role you will:
* Plan and coordinate multiple orders across several customers daily.
* Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.
* Maintain commitment and positive relationship with customers.
* Resolve any issues
* Collecting and analysing customer feedback
* Set pick up’s/delivery appointments based on service and schedule requirements.
* Interface with customer base to facilitate problem resolution and improvement opportunities.
* Ensure carrier/customer accessorial costs are communicated timely.
* Monitor carrier performance and recommend routing changes as needed.
* Evaluate carrier alternatives and tender freight based on cost/service requirements.
What are we looking for?
* Professional customer services and organisation skills
* Strong eye for attention to detail
* Excellent verbal and written communication skills
* Self-motivated, team player with the ability to use own initiative
* Administration skills – Knowledge on warehouse system software
* Good numeracy and literacy skills
* PC Literate including MS
* Knowledge of customer care in shipping and transportation
What's in it for me?
* A permanent opportunity with a direct employer; we will not employ you through an agency.
* Opportunity to develop a career within an industry leading global company.
* Free onsite car park.
* Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.
Why Lineage?
We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.
At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.
Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.
Benefits
As a Lineage team member, we aim to provide everything you and your family need to thrive. That’s why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us – plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won’t go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.
Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.
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Do Work That Matters
At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world.
Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day.
Help Transform How We Feed The World
Working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain.
At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain.
Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide.
As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.
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