* Location: Chertsey office – 3 days onsite required
* Preferences: strong attention to detail, solid technical understanding (Excel/analytics), and ability to work at pace
* End date: 31 December 2026, with a high likelihood of extension
Why join our team?
The D2C team works in a dynamic and fast-paced environment to shape the user experience for a leading e-commerce platform. We turn customer insights into actionable plans to make online shopping easier, faster, and more reliable.
Role overview
We are looking for a driven, resilient, and detail-oriented Reviews Operations Executive to support our Reviews Program across European markets. In this role, you will collaborate with cross-functional teams to plan, execute, and monitor operational tasks, ensuring they are delivered on time, within scope, and to stakeholder satisfaction.
The ideal candidate will have strong communication skills, excellent organisational abilities, and a passion for user-generated content (UGC) and customer engagement.
Your key responsibilities
* Manage end-to-end operational projects for the Reviews Program across multiple European markets
* Develop project plans, schedules, budgets, and resource allocation strategies covering product and service reviews
* Coordinate cross-functional teams, including regional teams, operational delivery teams, product teams, senior stakeholders, and third-party vendors to ensure successful implementation of review enhancements
* Monitor project progress against timelines and milestones, identify risks and issues, and develop mitigation plans
* Ensure adherence to quality standards and compliance requirements
* Facilitate effective communication among stakeholders, including regular status updates and progress reporting
* Build and maintain relationships with internal and external stakeholders, including senior leadership and vendors
* Continuously evaluate and optimise project processes to improve efficiency and effectiveness
* Design and distribute regular reporting to stakeholders
What we need for this role
To be successful, you will possess the following skills and attributes:
* Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
* 1–3 years of experience in project management, preferably in digital marketing, social media, or customer engagement environments
* Strong understanding of UGC principles, community management, and customer feedback analysisExcellent communication, interpersonal, and presentation skills
* Ability to manage multiple priorities, adapt to changing circumstances, and work under pressure
* Experience working with colleagues from diverse backgrounds and regions
* Proficiency in project management tools such as Asana, Jira, Trello, Confluence, etc.
* Fluency in English; additional European languages are a plus
Nice to have attributes:
* Experience working with creative communities, agencies, talent, or production companies
* Experience in a fast-moving consumer-focused industry
* Business analysis skills and understanding
* Experience working with large, global organisations
What does success look like?
* Passion for customer experience and digital engagement
* Ability to collaborate with stakeholders across varying seniority levels
* Strong attention to detail
* Ability to perform under pressure
* Excellent multitasking and organisational skills
* Positive, enthusiastic attitude
* Confident and proactive approach
* Creative and flexible working style
The interview process
* 2-stage interview process – meeting with core team members and cross-functional partners
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