Recruitment Consultant at Pertemps Network Group
Location: Fully office-based – Birmingham
Salary: £31,000+ (Negotiable for exceptional experience)
Contract: Full-time, permanent
About the Role
We are seeking an experienced and proactive Senior Customer Service Executive to join a growing Financial Services team of eight. This is a hands-on, senior-level position requiring strong administrative and client communication skills alongside solid industry knowledge.
The successful candidate will have at least 3 years’ experience within Financial Services, this could be in banking, credit card services, insurance, or similar sectors, ideally at a senior or team leader level.
Key Responsibilities
* Handling inbound client calls (low volume) in a professional and efficient manner.
* Performing Anti-Money Laundering (AML) checks and KYC compliance tasks.
* Managing email and written client communications.
* Undertaking administrative duties such as scanning and general office support (limited volume).
* Escalating complex queries within the team where appropriate.
* Supporting the preparation and review of regulatory documents including Prospectuses, Fund Fact Sheets, and Key Information Documents.
About You
* Minimum 3 years’ experience in Financial Services at a senior or team leader level.
* Previous exposure to AML/KYC/Compliance processes.
* Experience handling regulatory documents (desirable).
* Strong attention to detail and organisational skills.
* Excellent verbal and written communication skills.
* A team player with the ability to work independently.
* Competitive salary, negotiable for candidates with exceptional experience.
* Fully funded professional qualifications.
* Supportive and collaborative team environment.
Working Hours
Monday to Friday, 8:30am – 5:00pm, fully office-based.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Administrative and Customer Service
* Industries: Financial Services, Banking, and Insurance
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