Medical Underwriting and Operations Lead
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Overview
Role: Medical Underwriting and Operations Lead
Team: Clinical Leadership team
Working pattern: Hybrid 2 days per week in either the Vitality Bournemouth or London offices. Full-time hours. Flexible working is discussed.
Top skills
* Previously demonstrated underwriting experience in medical insurance or life (minimum 2 years preferred); strong candidates with transferable experience will be considered
* Strong understanding of underwriting processes, risk assessment, and regulatory requirements
* Strong analytical and problem-solving abilities
What this role is all about
As the Medical Underwriting Service and Operations Lead, you will drive innovation and be at the forefront of changes across the underwriting function. You will oversee servicing and underwriting for both new and existing business, focusing on improving processes, digitising the customer journey, and enhancing broker and client experiences.
You will work closely with the Team Manager and have cross-functional accountability in areas such as risk, systems, service delivery, and transformation. A key part of the role is directing automation and data-driven improvements to deliver consistent, high-quality service.
Key actions
Leadership
* Lead underwriting and servicing operations, collaborating with internal teams and external partners
* Foster a high-performance culture and provide mentorship and technical guidance
Change, innovation and improvement
* Drive continuous improvement across underwriting and operational processes
* Advance strategic projects, including digitisation and automation
* Stay current with industry trends and regulatory changes
Operations
* Manage end-to-end underwriting processes and ensure compliance
* Monitor KPIs/SLAs and implement improvements
* Enhance management reporting and data analysis to connect opportunities
Stakeholder management
* Build strong relationships with brokers and partners
* Act as a key liaison across business units
* Communicate progress and insights to senior leadership
* Serve as a subject matter expert in medical underwriting
What you need to thrive
* Excellent leadership, communication, and interpersonal skills
* Ability to think strategically and drive innovation
* Excellent communication, coaching and feedback skills
* Strong advanced Excel and data analysis skills
* Excellent planning and organisational skills
* Experience delivering projects and continuous improvement
* A strong understanding of medical concepts and terminology
What’s in it for you
* Bonus schemes rewarding performance
* Pension contribution matched up to 6% of salary (up to 12% total)
* Award-winning Vitality health insurance
* Life assurance: four times annual salary
These are just some of the perks we offer. To view the extensive range of benefits, please visit our careers page.
Fantastic benefits. Exciting rewards. Great career opportunities.
If you are successful in your application and join Vitality, we promise to:
* Help you be the healthiest you’ve ever been
* Provide an inclusive environment that supports you as you are
* Offer flexibility on how, where, and when you work
* Help you advance your career by playing to your strengths
* Provide opportunities to contribute to the business growth
* Encourage experimentation, learning from failure, and growth
* Maintain a healthy balance of challenge and support
* Recognise and reward you with competitive salary and benefits
* Be there for you when you need us
* Provide opportunities to be a force for good in society
We are committed to helping you feel you belong and are supported to be healthy and happy.
About The Company
Vitality has been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024. Vitality is a multi-award-winning UK insurance brand focused on making the world healthier and happier. We are purpose- and values-driven, aiming to help people live healthier lives and protect their lives. Vitality pioneered shared-value insurance and rewards healthier choices. We serve 1.7+ million members with access to our health insurance and healthy living programme.
Diversity & Inclusion
Vitality is committed to diversity and inclusion and welcomes applications from individuals of all backgrounds, experiences, and perspectives.
Important note
If we receive a high volume of high-quality applications, we may close this vacancy early. Please submit your application as soon as possible.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Technology, Information and Internet
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