About the role
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face-to-face customer focused environment?
If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills for the day, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day. The team also places importance on taking a moment to connect with colleagues over a cup of tea.
The hours of work are 21 hours per week, Monday, Tuesday and Wednesday 9am – 5pm, plus Saturdays worked on a rota (typically until 12pm).
Responsibilities
* Open and set up tills for the working day
* Make customer appointments and process transactions at the counter
* Assist in opening savings accounts and complete cashing up/closing procedures
About You
* Being great with people and building relationships with customers
* Strong listening skills and the ability to empathise
* A natural team player who works closely with branch colleagues to deliver an outstanding customer experience
* Willingness to learn and develop new skills, even if you have not worked in financial services before
In return, we’ll provide you with a tailored 12-week training programme, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member-owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, and we want colleagues to feel this is a place they belong.
What you get in return
* Financial: Corporate bonus scheme (on target 5%, up to a maximum 10%), Pension scheme (up to 9% employer contribution), Annual performance related pay reviews, Colleague mortgage scheme, Electric car salary sacrifice scheme, Life assurance (4x salary) and income protection, Access to our financial advisers, Access to a range of high street and online discounts
* Work/Life Balance: 21-hour weekly contract, 25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata), Option to buy and sell up to 5 days’ holiday, Above statutory family leave entitlement - 3 months full pay, 3 months half pay
* Health and Wellbeing: Health cash plan through a Medicash scheme, Employee assistance programme, Free onsite gym at our Cobalt head office and discounted gym access, Two paid volunteering days per year, Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible; if there are any ways we can provide support or adjustments, please discuss with your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
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