Location: Cambridge (CB25) Type: Permanent Hours: 8am - 5pm Monday to Thursday, 8am - 4pm Friday, 39 hours (5-days in the office) Salary: Up to £52,000 per annum dependent on experience Job Reference: 35844 Polytec are seeking an experienced Repair Centre Manager to join our client based just north of Cambridge. The successful candidate will oversee the day-to-day operations of its Service Centre and ensure that service performance meets agreed customer service levels and business KPI's while maintaining the highest standards of quality, efficiency, and customer satisfaction. This is a hands-on management role involving direct line management of service and repair staff, responsibility for operational processes, and acting as a key customer contact for repair-related services. Occasional travel may be required (valid driving licence and passport essential). Responsibilities * Manage the service and repair team, ensuring output meets internal and contractual service levels * Oversee capacity planning and resource allocation to achieve operational targets * Act as the primary customer-facing contact for repair services, managing service reporting, escalations, and service planning * Ensure compliance with Health and Safety, environmental, security, and quality management standards within the Service Centre * Lead recruitment, objective setting, performance appraisals, and staff development within the team * Monitor and cont...