Job Description
Job Title: 1st Line IT Support Engineer
Location: Chorley
Salary: £25,500 - £27,000
The Client
Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.
The Role ofLevel IT Support Engineer
* Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
* Providing 1st line technical support across our customer base via phone or email
* Be responsible for both reactive and proactive maintenance activities
* Contribute to IT projects when required
* Follow agreed processes and procedures for the support team
* Maintenance of all IT service documentation
Person Specification
1. One year's equivalent work experience within an IT Support / Managed Service Provider environment.
2. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
3. Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
4. Be driven to learn new tech and s...