Overview
Join our Single Point of Access (SPOA) team and help improve access to vital community health services across Manchester and Trafford. We are looking for proactive and efficient SPOA Administrators to support the delivery of timely, accurate, and compassionate referral and appointment bookings management. As the first point of contact for referrers and service users, you will play a vital role in ensuring seamless access to community health services.
What We’re Looking For
* Proven administrative experience in a healthcare or customer service environment
* Strong communication and interpersonal skills
* Ability to work independently and make decisions within defined procedures
* Excellent organisational skills and attention to detail
* Proficient in using IT systems and managing digital workflows
Why Join Us?
* Be part of an innovative, supportive, and forward-thinking team
* Opportunities for development and progression within the Manchester/Trafford LCO
* Help shape the way local people access community healthcare
You will work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford. The role includes following established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders, and ensuring all referrals are managed efficiently from receipt to appointment booking.
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a scale that offers vast opportunities. We are bringing together 10 hospitals and community services from across Manchester, Trafford and beyond, championing collaborative working and transformation. We encourage our 30,000 workforce to pursue ambitious goals and set standards that others seek to emulate. We also offer a digitally enabled organisation through Hive, our Electronic Patient Record system launched in September 2022, to improve clinical quality, patient and staff experience, operational effectiveness, and innovation.
We are proud to be a major academic Research Centre and Education provider, offering a robust infrastructure to support high-quality research programmes. We are also advancing our Green Plan to demonstrate how MFT contributes to sustainable healthcare. At MFT, we foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair and transparent, and focus on protecting health and wellbeing as we shape the future together.
Key Resources for Applicants
To find out more about the key responsibilities and the specific skills and experience you’ll need, please review the Job Description & Person Specification attachments under the “Supporting Documents” heading. The Candidate Essentials Guide is also provided with the Job Description and Person Specification to help you make an informed decision to apply and to understand the Trust, benefits, and how we care for you as you care for others.
Diversity and Inclusion
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating discrimination. All individuals regardless of age, disability, gender identity, pregnancy and maternity, race, religion or belief, sex, or sexual orientation are encouraged to apply. If you have any special requirements to assist with your application, please email our resourcing team at resourcing@mft.nhs.uk.
We look forward to hearing from you!
This advert closes on Wednesday 17 Sep 2025
#J-18808-Ljbffr