Make a Real Difference Lead Social Impact in the Retrofit Sector
Role: Social Value & Customer Experience Lead
Location: Home based with occasional UK travel to client sites, events, and team meetings
Salary: Starting from £30,500 + exceptional benefits
Hours: MondayFriday, 8:00 AM 5:00 PM (flexible working considered)
Are you passionate about making a genuine impact in communities while supporting the UKs journey to net zero? Do you want to lead meaningful social value work in a fast, growing, mission driven organisation?
Were looking for a Social Value & Customer Experience Lead to take ownership of our national social value strategy and customer care delivery. Youll be the driving force behind our community engagement and resident support across high profile retrofit programmes.
What Youll Be Doing Lead the way in creating and delivering innovative social value initiatives that benefit people and the planet.
Shape the customer journey from first contact to post-project care, ensuring a best-in-class experience every time.
Build relationships with residents, clients, partners, and internal teams to deliver impactful, community-first outcomes.
Inspire and manage a growing team of customer care and social value professionals.
Develop systems that improve efficiency, insight, and impact across multiple departments and projects.
Track, report and celebrate your success through measurable KPIs, compliance frameworks, and real-life stories.
What Youll Bring Experience in social value, customer care, community engagement or social impact, preferably within construction, housing, retrofit, or sustainability.
Strong team leadership and project delivery experience.
Excellent communication skills and stakeholder confidence, from residents to boardrooms.
Understanding of frameworks like SHDF, ECO, Social Value Portal, or similar (a bonus, not a dealbreaker).
A full UK driving licence and a flexible, can do approach.
Why Join Us? Salary starting from £30,500, with a full executive package including:
26 days holiday (plus bank holidays)
Enhanced pension contributions
Private healthcare options
Lifestyle and wellbeing perks
Help shape a growing national programme that improves homes, lives, and futures.
Join a team that values authenticity, inclusion, and impact, we care about our people and the communities we serve.
Who We Are Were a purpose led organisation delivering retrofit, decarbonisation, and compliance services across the UK. Our culture is people first, impact driven, and ambitious, we want to do things better and differently. Weve got big plans, and we want someone like you to grow with us.
We know not everyone ticks every box. If this role speaks to you and you have relevant experience, even if its not a perfect match on paper, we still want to hear from you.
Ready to lead real change? Apply now and help us build warmer homes and stronger communities.
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