Administration team lead

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Team Lead

The closing date is 25 June 2026

An exciting opportunity has arisen for a motivated, experienced and enthusiastic individual to join the Specialist Service Teams as Administrative Team Lead, based at Benfield House, on the Walkergate Park Hospital site in Newcastle. The post holder will supervise staff in the Mental Health and Deafness Service and Adult Eating Disorders Service however will primarily supervise and work into the Northern Region Gender Dysphoria Team.

The post holder must have proven demonstrable supervisory, leadership and administrative experience along with previous supervisor experience in an NHS Trust preferred. The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking.

Main duties of the job

The following core skills and experience are essential to the post:

You should be confident, have evidence of excellent interpersonal and communication skills, be able to problem solve in a fast-paced environment, work under pressure and be used to working to a high degree of confidentiality and sensitivity. An awareness of transgender issues and gender diversity is essential. Previous experience in supervising staff is also essential.

The successful candidate will have day to day supervisory responsibility for a growing admin team, currently comprising of 4x Band 3 Admin Officers working in Gender Dysphoria, Adult Eating Disorders and Mental Health and Deafness and 3x Band 2 Admin Assistants working into Gender Dysphoria and Adult Eating Disorders. The post holder will be responsible for dealing with all staffing issues including recruitment, appraisal, training, performance and quality management, supervision and support. The successful candidate will also work closely with the Gender Dysphoria Service Pathway Coordinator and Medical Assistants to ensure an efficient and streamline service is provided to an exclusive client base. You will report directly to the Administration Manager but work closely with clinical staff on a day to day basis.

The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Job responsibilities

Please find attached job description for full details.

Advertising date :

11th June 2026

Closing date :

25th June 2026

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Education and Qualifications

• General level of education to O-Level /GCSE or equivalent
• NVQ Level 3 Supervisory /Management qualification or equivalent
• Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
• NVQ Level 3 in Customer Care or Business Administration or equivalent

Knowldge and Experience

• Knowledge of Trust Policies and Procedures
• Working knowledge of Microsoft applications and Patient Information Systems
• Good working knowledge of office procedures
• Knowledge of Health and Safety policies relating to role
• Knowledge of Financial Procedures relating to delegated finance duties

Skills and Competencies

• Excellent communication, interpersonal and negotiation skills
• Excellent organisational and problem-solving skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust