Customer Support Administrator Location: Office-based Reports to: Customer Support Manager Employment Type: Full-time About the Role One of the Ranger Group companies, Syncro Group are seeking a proactive and detail-oriented Customer Support Administrator to join our team. You’ll play a key role in supporting our Customer Support and Engineering Managers by coordinating service schedules, managing documentation, and ensuring smooth day-to-day operations. Key Responsibilities * Schedule service and small works appointments * Maintain accurate job records and client databases * Prepare reports, quotes, and documentation * Coordinate engineer site visits and travel arrangements * Order equipment and manage stock levels * Raise and track purchase orders; handle returns * Liaise with suppliers regarding pricing and delivery * Ensure compliance with NSI, BAFE, ISO standards * Invoice clients and resolve related queries * Support junior admin staff and assist with training What We’re Looking For * Strong administrative and IT skills (email, spreadsheets, databases) * Excellent communication and customer service abilities * Ability to manage workload independently and meet deadlines * High attention to detail and confidentiality * Adaptability and problem-solving skills * Experience with compliance processes (ISO9001:2015) is a plus Why Join Us? * Collaborative team environment * Opportunities for training and development * A role that makes a real impact on customer satisfaction and operational success Working hours: 8am – 4pm Monday to Friday Salary £26K per annum 25 days holiday Pension Apply today to start your new journey and be part of the Ranger Group