Overview
The Executive Housekeeper is
responsible for overseeing all housekeeping operations and team daily within
the Hotel. This role involves the planning, preparation, and execution of
high-quality housekeeping services and looking after all public areas in and
around the hotel.
The Executive Housekeeper
works closely with the General Manager on providing the luxury experience
throughout the guest journey from the moment they set eyes on our property,
throughout their journey experiencing our facilities to a post stay experience
should they need to call back for anything left in the room.
The Executive Housekeeper
exhibit meticulous eye for detail, a passion for luxury and the ability to
lead, inspire and motivate a diverse team. The role is critical to maintaining
reputation and delivery of unparalleled guest experiences via human thoughtful
touches and a top-quality product.
The Executive
Housekeeper is responsible for leading and managing the overall housekeeping
operations across the hotel, ensuring that guest rooms, public areas,
back-of-house spaces, and laundry services are maintained to the highest
standards of cleanliness, hygiene, and presentation. This role involves
strategic planning, staff supervision, inventory control, and coordination with
other departments to deliver an exceptional guest experience.
As a senior
leader within the hotel, the Executive Housekeeper sets the tone for
professionalism, service excellence, and continuous improvement, ensuring the
department operates efficiently and aligns with the hotel’s standards and guest
expectations.
Key Responsibilities
·Supervise and train housekeeping
staff, including scheduling and assigning tasks.
·Ensure that all Hotel Guest rooms,
and public areas are well maintained and meet the desired standards of
cleanliness and presentation.
·Develop and implement cleaning
procedures and protocols.
·Conduct quality control checks to
ensure work meets established standards.
·Manage inventory of cleaning supplies
and equipment, including requisitions for restocking.
·Resolve customer complaints related
to housekeeping services.
·Address maintenance issues and report
to the maintenance department.
·Monitor and ensure compliance with
occupational health and safety standards.
·Perform administrative tasks as
required.
·Collaborate with other departments to
ensure facilities are maintained to high standards.
·Consistently strive to delight guests
and hotel clients.
·Organise maintenance of all hotel
guest rooms and public areas, as well as back of the house, ensuring that the
highest standards of cleanliness and disinfection are met.
·Accept responsibility and follow
instructions from the General Manager.
·Create and maintain good working
relationships within the department and with other departments such that a high
level of morale is sustained.
·Arrange department purchasing and
take responsibility for the quality and the cost.
·Maintain consistent, accurate stock
records.
·Contribute to on all remodelling and
renovation projects.
·Role Model a philosophy of work and
conduct consistent with the professionalism expected of management colleagues.
·Oversee operation of Laundry/Valet
and Uniform Room.
·Coordinate preventative maintenance
programs with the Maintenance Manager.
·Oversee the retrieval, safekeeping
and disbursement of all lost and found items consistent with company policy.
·Oversee department recruitment and
training.
·Conduct regular
Housekeeping Meetings to keep Team informed of policies and procedures, special
events, further improvement plans and guest comments.
·Keep informed with the
housekeeping standards of competitor hotels.
·Interact with
individuals outside the hotel, such as suppliers, contractors, labour relations
representations and competitors.
·Have ultimate
responsibility and accountability for Health & Safety training of all
department Colleagues and for the overall accident record of the department.
·Responsible for taking
necessary proactive steps to reduce/eliminate Colleague accidents.
This job description sets out the main
responsibilities related to the role at Montcalm Collection. It is not intended
to be exhaustive, and duties may be varied from time to time as required by
management to meet the needs of the business.
Skills & Qualifications
·High attention to detail and commitment to a
luxury quality.
·Passion for excellence and innovation.
·Strong communication and interpersonal skills.
·Exemplary leadership, motivational and team
management abilities.
·Excellent organizational and multitasking
skills.
·Ability to work under pressure and meet tight
deadlines.
·Flexibility to adapt to changing guest needs and
preferences.
·Dedication to providing an exceptional guest
experience.
Working Condition
·Flexibility to work shifts, including weekends,
holidays, and evenings, as required.
·Ability to work in a fast-paced, high-pressure
environment.
·Physical demands such as being on the feet for
long periods of time and manual handling.
·Must be able to lift up to 25 pounds and perform
physical tasks related to housekeeping duties.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.