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Customer Accessibility Manager
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Customer Accessibility Manager
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AXA UK Get AI-powered advice on this job and more exclusive features. Are you a subject matter expert in digital and non-digital customer accessibility? If you’re someone who appreciates the challenges faced by customers with disabilities and long-term conditions, we’d love to hear from you.
You’ll be responsible for cultural change, linked to AXA UK & Ireland’s accessibility strategy. You’ll help teams with creating an accessible business for our customers. You’ll make sure they have everything needed to meet AXA’s accessibility policy, which goes beyond WCAG (web content accessibility guidelines) and meets our values, always putting customers first.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
Promote cultural change in line with AXA UK&I accessibility strategy. Own and run knowledge sharing processes, workshops and ideation sessions, in person and virtually. Represent the voice of accessibility in digital and non-digital projects. Work with teams to ensure accessibility is a key component in customer journey mapping and pain point identification. Proactively answer accessibility queries. Manage AXA’s accessibility resources. Provide accessibility guidance to colleagues who make AXA products and services. Participate in accessibility events and conferences, including delivering presentations in front of an audience.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
Demonstratable experience in a similar role for a global company, in digital and non-digital accessibility requirements. Knowledge of WCAG and the limitations. Awareness of the European Accessibility Act (EAA) and the impact to Ireland. Ability to break down technical concepts so they’re easily understood by a non-technical audience. Able to host and present to large audiences, both virtual and in-person. Strategic thinking and problem-solving skills. Appreciation of UX (user experience) principles and methodologies. International Association of Accessibility Professionals (IAAP) certification would be beneficial.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
Competitive annual salary of circa £51,000 dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.
Who we are:
AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Referrals increase your chances of interviewing at AXA UK by 2x Get notified about new Accessibility Manager jobs in
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