Job Description
About us:
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision, a world protected, valued and loved.
Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you'll contribute to our mission:
Use your skills and experience to help provide a first class service for visitors to Edinburgh Zoo. We are currently looking for Seasonal Visitor Assistants (Band A) to help us with our peak season (covering February - October 2026). Varied hours offered.
In this role you'll provide a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.
Some of the things you’ll do:
* Ensure admissions areas are maintained to the highest standard, with the required information on display and products fully stocked
* Fulfill orders (e.g. gift vouchers) efficiently
* Follow cash handling and recording procedures, operating tills efficiently
* Follow data regulations including GDPR
* Provide a five-star visitor experience, ensuring visitors receive a personal and knowledgeable welcome and service
* Operate admissions systems efficiently and effectively to both sell and upsell products
* Use sales training and your initiative to grow income through donations, Gift Aid, membership and other opportunities, ensuring every visitor has an opportunity to support our mission
* Respond to visitor feedback with empathy, resolve issues within guidelines
* Assist in other areas of the visitor operations team when required, for example, retail and events
* Understanding and awareness of Edinburgh Zoo on-site driving policies and inform all visiting drivers.
* Act as a responsible driver for on-site visitor transport
What we’re looking for:
* Good achievement in standard grades (or equivalent), including English and Mathematics.
* Experience in use of electronic cash till.
* Providing first-class customer care and service, including dealing with customer queries.
* Previous work in a range of visitor experience activities.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
What you’ll get in return:
* Salary £12.24 per hour (subject to update from 1 April 2026)
* Discount in both retail/catering
If this role excites you and aligns with your career aspirations, click APPLY now.
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and Basic Disclosure check.
Please note that shortlisting of applications and interviews for this position will take place while the advert is live.? The advert will close once a successful candidate has been found.
Interested candidates are therefore encouraged to submit applications, as soon as possible.