Responsibilities
:
1. Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction.
2. Understand customers' needs and provide appropriate solutions or alternatives to meet their requirements.
3. Accurately record and maintain customer information and interactions in a centralised database.
4. Always deliver first-class customer service, maintaining a positive outlook.
5. Work closely with other business areas.
Your Profile:
Essential:
6. GCSE grade C/4 for English and Maths
7. Previous experience in a contact centre, customer service advisor or phone-based office role is preferred, but other customer focussed roles.
8. Excellentmunication skills, both verbal and written, with the ability to convey information clearly and effectively.
9. Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.
10. Demonstrate organisational and planning skills, allowing you to manager multiple tasks and prioritise effectively.
11. Ability to work under pressure and handle challenging situations professionally and calmy.
Desirable:
12. Familiarity with CRM software and databases would be beneficial.
What We Offer:
Enjoy apetitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.
How to Apply:
Interested candidates should submit applications below or contact recruitment@xpsgroup. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement:
XPS Group ismitted to diversity and equal opportunities. We wee applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility:
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who are we:
To find out more please visit: xpsgroup Job ID 473420Btys