Salary: £24,000 - 24,000 per year Requirements: Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes Responsibilities: Resolving escalated incidents and service requests Performing advanced troubleshooting and resolution of technical issues Collaborating with the IT Service Desk team to ensure efficient operations Maintaining communication with users during the incident resolution process Technologies: Active Directory Azure Cloud Support ITIL SharePoint Windows More: We are seeking a 2nd Line IT Support Contractor for a 3-6 month contract in York with hybrid working options. Our well-established IT Service Desk supports businesses on a national scale, and this role involves being part of a dedicated team focused on resolving escalated incidents. We offer a competitive day rate of £200.00, and you will have the opportunity to work within a supportive and professional environment. last updated 18 week of 2026