Job Description
Role: Junior IT Support Engineer
Location: Suffolk
Work Pattern: On-site
Salary: £25,000-£30,000
About the Role
We are seeking a proactive and enthusiastic Junior IT Support Technician to join our team in an office-based capacity. This role is focused on providing day-to-day IT support to staff. The ideal candidate will have a solid technical foundation, a willingness to learn, and the confidence to handle a wide range of software and hardware challenges.
There is a strong long-term development path into web development, making this an excellent opportunity for someone who wants to expand their skill set and grow within the organisation.
Key Responsibilities
* Provide first-line IT support to internal teams.
* Troubleshoot and resolve issues related to:
* Windows 11 systems.
* Basic networking (routers, connectivity, cabling).
* Printers and office hardware.
* General software and hardware incidents.
* Assist with installation, configuration, and maintenance of IT equipment.
* Document solutions, processes, and recurring issues.
* Work collaboratively with colleagues to ensure smooth daily operations.
Requirements
Essential: