London and South of England
GBP 70,000
We are partnering with a well-established, growth-focused QSR brand to find an experienced Senior Franchise Business Manager to oversee a high-performing portfolio of 70+ stores across London and the South of England.
This role requires more than operational rigour; it calls for emotional intelligence, strategic thinking, and the ability to influence and inspire at every level.
You will be the key relationship-holder for multiple franchise partners, acting as the bridge between brand standards and real-world delivery. You will support your partners in driving commercial performance, ensuring operational excellence, and fostering a consistent guest experience, all while developing trust-based relationships built on credibility, empathy, and accountability.
The Role
* Act as the strategic and operational lead across a large regional franchise portfolio
* Build strong, collaborative relationships with franchise partners, coaching, challenging, and supporting as needed
* Own commercial and operational KPIs, including sales growth, labour control, food cost, and customer satisfaction
* Ensure brand standards are consistently upheld across all locations, from front-line execution to leadership behaviours
* Lead business reviews, drive performance plans, and influence decision-making at a regional and store level
* Act as a role model for emotionally intelligent leadership, coaching franchisees and their teams in people development, culture, and resilience
* Partner cross-functionally with marketing, operations, training, and product teams to align strategy and execution
* Monitor local market trends and competitor activity to ensure franchisees remain agile and competitive
The right person
* Proven success in a multi-site franchise leadership role within QSR, fast-paced food retail, branded restaurants, or coffee
* Experience managing multiple partners or stakeholders across a geographically dispersed region
* Strong commercial acumen, able to interpret and act on business data, but lead with people
* Excellent communication and influencing skills: able to hold difficult conversations while maintaining long-term trust
* A coaching mindset, someone who lifts others through guidance, not just oversight
* High emotional intelligence, self-aware, empathetic, and effective under pressure
* A genuine passion for the guest experience, brand integrity, and team culture
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