Job Description
Location: Waterloo, London
Start Date: May 2026 (approx.)
Contract: 12-month fixed-term maternity cover, with flexibility depending on the employee’s return date.
About the Role
We are seeking an experienced and highly organised Operations Manager to provide operational
continuity at an ambitious and fast-paced architectural lighting design practice during maternity
leave.
Working across various studios: Nulty London, Nulty Bespoke, Studio N London, and Nulty Lisbon,
you will ensure that day-to-day operations, finance administration, and governance run smoothly.
This is a hands-on, varied role suited to someone comfortable working across multiple business
functions in a creative studio environment.
There may also be an ad-hoc strategic project during the contract period, supporting and
coordinating a potential office move in late 2026 / early 2027, so experience managing office relocations and logistics is highly desirable.
Key Responsibilities
1. Business Operations & Compliance
• Maintain operational systems, policies, and documentation across UK and European
entities.
• Oversee organisational IT software and infrastructure, acting as primary liaison with
external IT providers.
• Coordinate legal, insurance, ISO, and compliance requirements.
• Manage office facilities, suppliers, contractors, and landlord relationships.
• Line-manage the Office Manager and also cover the role in their absence such as sick / holiday leave.
• Prepare agendas, facilitate and minute monthly management and quarterly board
meetings.
• Support planning and coordination of a potential office move in early 2027, including
logistics, contractors, and fit-out coordination.
2. Finance Coordination
• Monitor cash flow, debtors, creditors, bank accounts, and credit cards.
• Oversee bookkeeping and accountant services.
• Coordinate VAT, Corporation Tax, R&D claims, and loan administration.
• Prepare monthly financial reports, P&L summaries, and KPIs for Directors.
• Track charge-out rates across global offices.
• Manage intercompany invoicing and reporting.
• Monitor accounting system (Xero).
3. HR & People Operations
• Coordinate onboarding and offboarding processes.
• Manage payroll and benefits administration.
• Handle visa administration with external advisors.
• Maintain HR systems (BambooHR).
• Support the Head of People, Culture & Engagement.
4. Business Development, PR & Marketing Support
• Assist with pre-qualification and tender documentation.
• Support PR and marketing activity tracking and reporting.
• Coordinate website administration (domains, security, updates).
5. Project Management
• Manage project invoicing, coordinating with team leads and the project manager.
• Review project contractual requirements
• Support project profitability, team timesheet reporting.
• Assist with project management system (Rapport3).
Person Specification
Essential Skills & Experience
• Proven experience in an Operations Manager or similar role within a creative, professional
services, or SME environment.
• Strong knowledge of business operations, finance administration, HR coordination,
governance, and facilities management.
• Experience managing IT systems through external IT providers.
• Basic knowledge working with accounting system Xero.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong written and spoken English with good numeracy and IT skills.
• Ability to remain calm and solutions-focused under pressure.
• Strong interpersonal skills with an empathetic, collaborative approach.
• Experience coordinating or managing an office move.
Working Pattern & Benefits
• Hours: 9am – 5:30pm Monday–Thursday, half-day Friday (9am–1pm)
• Hybrid: Office-based Tues–Thurs in Waterloo, with WFH Mon/Fri (subject to business
needs)
• Salary: Commensurate with experience
• Benefits include:
- Subsidised gym membership
- Cycle to Work scheme
- Pension scheme
- Mental health & wellbeing support
- 23 days holiday + public holidays + birthday leave