Job Description
Helpdesk Support Consultant - Hybrid - £22,000
PART TIME - 9am - 3pm (negotiable)
Monday to Friday will consider doing 30 hours over 4 days (Tuesday and Wednesday in office)
We're looking for a proactive and collaborative Helpdesk Support Consultant to join a multi-skilled team supporting users of an HR and payroll software system. This role is ideal for someone with strong technical knowledge and a passion for problem-solving.
Key Responsibilities:
1. Respond to customer support queries via phone and helpdesk system
2. Log and track issues accurately using internal tools
3. Advise users on fault resolution and system functionality
4. Maintain multiple software versions to meet client needs
5. Collaborate with team members to ensure consistent service delivery
6. Assist in compiling helpdesk reports and identifying system improvements
7. Support internal staff and contribute to onboarding of new team members
8. Participate in tender response processes when required
Skills & Experience:
9. Minimum 2 years' experience with HR/payroll systems or technical support
10. Solid understanding of IT systems and Microsoft applications
11. Strong time management and teamwork skills
12. Basic PC proficiency (keyboard/mouse)
13. Relevant industry experience preferred but not essential
Benefits & Perks:
14. Ongoing training and professional development
15. Supportive and inclusive team culture
16. Opportunities to contribute to system improvements and innovation
17. Access to wellbeing and employee assistance programs
Join a team where your technical expertise and customer focus will make a real impact.
Call Emma 07483919913 or email
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.