Who we are
Open Inclusion is a leading inclusive research agency based in the UK with a small multinational team, large ambition, strong reputation and significant capability.
We help inform solutions that are accessible, efficient and enjoyable to people of all ages and abilities. Our capability is driven by the experience, skills and attitude of our team, enabled by the quality of our clients, and grounded in the ongoing development of and engagement with our fabulous multi-national disability-inclusive insight community.
What we do
Open provides authentic disability and age-inclusive design and market research, generating practical insights through a wide range of qualitative and quantitative approaches.
We work across the spectrum of customer and citizen experiences, including digital and physical products, services, environments, and communication. The insights we generate with our community, help to create a society that is more accessible, valuable, safe, efficiently usable and enjoyable for all. We work with commercial, government and third sector clients as they progress today's experiences, or transform experiences for us all to enjoy tomorrow.
What is this role?
This is a full-time mid-level role for an experienced research operations professional.
As a Mid-Level Research Operations Specialist, you will play a crucial role in the smooth and efficient execution of our research projects. You will be the linchpin connecting our research team with our valuable insight community, optimizing our operational processes, and championing the adoption of research technology and automation.
This is an exciting opportunity for an ambitious professional with 3-5 years of experience in research operations to make a tangible impact on inclusive research, work with a remarkable highly engaged community (based mainly in the UK and USA) and contribute to a more accessible world
Key Responsibilities:
Insight Community Engagement:
* Serve as the key point of contact in research communications with our proprietary disability and age-informed insight community.
* Develop and execute effective communication strategies for participant recruitment, research engagement and community development across projects and over time.
* Manage and progress participant communication relating to scheduling and making incentive payments with efficiency and care. Work with the payments team to make this smooth, efficient and easy for researchers, the participants and the payment team.
* Maintain and update our community database (CRM system), serving as administrator, ensuring data accuracy, security and compliance.
* Drive community awareness and engagement through newsletters, showcasing insight or research impact. Work with the Global Community Manager to ensure the being a part of the Open Insight Community is a great experience and more than transactional.
* Gather feedback from the community to continuously improve engagement strategies and participant experience.
Research Project Engagement:
* Support the research team in all stages of the research lifecycle, from project setup to data collection and analysis.
* Assess, progress and maintain clear documentation for research participants and internal processes.
* Coordinate logistics for research activities, including scheduling interviews, focus groups, and surveys.
* Develop and lead online screening and survey management workflows. This includes but is not limited to survey programming, data quality, data cleaning, in field monitoring, reporting, and partnering with vendors.
* Ensure adherence to ethical guidelines and data privacy regulations.
* Troubleshoot operational challenges and proactively identify solutions.
Technology adoption and automation:
* Support the leadership team identify, evaluate, and implement research technologies and tools that will enhance efficiency and quality across both qualitative and quantitative research.
* Develop and maintain automated workflows for participant recruitment, communication, data collection, and reporting.
* Provide training and support to the research team on the effective use of research technologies.
* Stay up-to-date with the latest advancements in research technology and identify opportunities for innovation.
* Contribute to the development of internal tools and resources to streamline research operations.
Collaboration
* Work closely with senior researchers, Global Community Leader and project teams to ensure seamless project execution.
* Collaborate with external vendors and partners as needed.
* Contribute to a positive and supportive team environment.
Overall
* Be an advocate for inclusive research, design and innovation.
* Continually build industry recognition for the value of specifically inclusive insight and design.
* Help us continually improve and be efficient. Look to make every task or project easier and more successful than the last to maximize efficiency, delivery quality and impact.
* Act in alignment with our values (Practical, Creative, Curious, Considerate and Collaborative). Help continually build Open’s reputation through the values we demonstrate and our work quality.
What we offer
* A market-competitive salary and benefits commensurate with your skills and experience
* A collaborative, flexible and supportive hybrid work environment (mainly remote with in person team meetings fortnightly or monthly).
* Opportunities for professional growth and development aligned to your interests and business needs.
* Meaningful projects that make a difference
We specifically welcome applicants and team members with personal lived experience of disability or any other characteristic that is systemically under heard through research and under designed for in society. If you have any adjustments that could make the recruitment process more effective for you to show your capability for this role, please know we will accommodate your needs wherever possible
Role requirements
* 3 - 5 years of relevant research operations experience
* You must have permission to work in the UK
* You must have no criminal record and be willing to undergo a Disclosure and Barring Service check in the UK or equivalent
* You must be prepared to provide at least two references from people you have directly worked with in relevant roles
* We envisage the role will be full time however we are also open to people who wish to work 4 days a week.
If you are a highly organized, tech-savvy, and people-oriented individual with a passion for inclusive research, we encourage you to apply!