Role Purpose
Ready to kick-start your career in comms? As our Communications & Engagement Executive, you’ll be at the heart of the action—helping to create, share, and celebrate the stories that make TalkTalk special.
Main Responsibilities
1. Support the delivery of colleague and external communications, from drafting emails to posting on social media, whilst supporting stakeholder engagement in a variety of tasks including information requests and meeting preparation to ensure we maintain strong relationships with politicians and regulators.
2. Help organise events, campaigns, and engagement activities.
3. Gather stories, feedback, and ideas from across the business
4. Keep our comms channels up to date and buzzing with fresh content.
5. Help monitor media coverage and compile daily news summaries.
6. Maintain databases and distribution lists for communications.
7. Assist with reporting, analytics, and admin tasks where necessary
8. Bring enthusiasm, creativity, and a willingness to get stuck in.
9. Learn from experienced comms and engagement pros and grow your skills every day.
Knowledge
10. Understanding of communications, marketing, public relations, or a related field—gained through academic study, internships, or entry-level roles.
11. Awareness of stakeholder engagement principles
12. Familiarity with colleague communications practices and channels such as intranets, newsletters, and social media.
13. Basic knowledge of media monitoring and how to interpret coverage for internal reporting.
Skills
14. Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences.
15. Strong organisational skills, including managing multiple tasks, maintaining databases, and supporting reporting and analytics.
16. Confident use of digital tools and platforms (e.g. Microsoft 365, SharePoint, Viva Engage, LinkedIn, X)
17. Creative thinking and content generation for campaigns, events, and engagement activities.
18. Ability to gather and synthesise feedback, stories, and ideas from across the business.
19. Collaborative mindset with a proactive approach to teamwork and cross-functional engagement.
Experience
20. Some practical experience in communications or marketing—such as university projects, internships, or entry-level roles.
21. Exposure to event planning or campaign coordination, either professionally or academically.
22. Experience using social media for professional or organisational purposes.
23. Demonstrated ability to work in fast-paced environments and adapt to changing priorities.
Additional Information
Some out-of-hourworkwill at times be required to manage press enquiries and delivercolleague events.
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
24. Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
25. Collaborative office spaces designed for creative thinking and innovation
26. Free on-site parking at our offices
27. Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
28. Private healthcare for all employees
29. Competitive pension scheme and performance-related bonus opportunities
30. Free broadband for all employees
31. Life event gifts – celebrating milestones like marriages and births
32. Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
33. Salary sacrifice scheme – save on dental, gym, and more
34. Big retail and leisure discounts
35. 3 paid volunteering days a year – because making a difference matters to us too