Overview
Principal D365 CRM Functional Consultant – Remote with unlimited paid holiday! Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central. We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure. Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment. We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs. Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview
As a Principal Functional Consultant, you will play a critical role in our Consultancy Practice team, leading high-value Dynamics 365 implementation projects. You will leverage your expertise to shape project delivery, ensuring robust and high-quality solutions that facilitate clients\' digital transformation, increase productivity, and drive growth. You will also mentor junior team members, supporting their growth and development.
What skills and working characteristics should this person have?
* Functional Experience: Expert functional experience in CRM configuration, standard customization, workflows, dashboards, forms, views, and standard reports development.
* Technical Knowledge: Deep and broad knowledge of the technical capabilities of Dynamics 365, including appropriate certification. Must demonstrate good knowledge of best practices for the Dynamics 365 suite.
* Azure and Cloud Technologies: Good understanding of Azure and cloud technologies.
* Software Development Life Cycle: Broad understanding of the software development life cycle, development management, release management, data migrations, cut-over planning, and early live support.
* Methodologies: Experience with Waterfall or Agile methodologies.
* Logical Thinking: Strong logical thinking and problem-solving abilities.
* Collaboration: Ability to work collaboratively with team members and clients.
* Multitasking: Ability to multitask and manage time effectively.
* Communication Skills: Strong written and oral communication skills.
* Professionalism: Smart and presentable.
Responsibilities
* Requirements Gathering: Lead workshops with clients to gather and document requirements in the form of user stories in DevOps.
* Sprint Planning: Lead sprint planning sessions with clients, ensuring clear objectives and deliverables.
* Customization: Customize Dynamics 365 Customer Engagement, including Sales, Customer Service, Project Service Automation, and Field Service.
* Testing and Reviews: Conduct testing and peer reviews to ensure the quality and robustness of solutions.
* Client Sessions: Run ‘show and tell’ sessions, including sprint retrospectives, to demonstrate progress and gather feedback.
* Training: Prepare structured training materials and deliver end-user training sessions.
* Data Migration: Manage data migration processes and be onsite with clients during go-live activities.
* Best Practices: Ensure solutions are highly maintainable, supportable, and stable over the long term, adhering to recognized best practices.
* Mentorship: Support junior team members with their growth, confidence, and experience.
Benefits
* The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
* Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
* Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
* A newly renovated office with a break-out area, decent coffee, and a pool table.
* Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be part of the fun and we include your partners too.
Next steps
* Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
* Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
* 1st stage interview, usually via Teams.
* 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.
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