Customer Service Representative (Nordic Speaking)
Join to apply for the Customer Service Representative (Nordic Speaking) role at Vrieservice
Customer Service Representative (Nordic Speaking)
3 days ago Be among the first 25 applicants
Join to apply for the Customer Service Representative (Nordic Speaking) role at Vrieservice
We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Representative (Nordic Speaking). This is a full time ongoing temporary, working Monday to Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm - 37 hours per week, paying £12.87 per hour (rising to £13.23 after 3 months). This role is currently based on their prestigious site in Wokingham, please note this role is hybrid currently working 3 days in the office and 2 days at home with flexibility required.
If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team. If you have any experience in the medical, pharmaceutical or vision care sector, we would like to hear from you, although this is not essential.
Responsibilities
This role is to support the Nordic markets (Sweden, Finland, Norway & Denmark), so you will be dealing with inbound calls only from healthcare customers.
As the primary contact between the business and its customers, you will be expected to demonstrate excellent customer service with every interaction to ensure that every customer receives the same level of high service that you yourself would expect.
* Processing telephone orders, enquiries, complaints, and requests for information
* Arranging for returns and credits to customers' accounts
* Provide updates to customers and collect feedback on customer satisfaction
* Managing the relationship between stakeholders from all areas of the business
* Maintaining corporate SLAs and individual KPIs
* Responding to email enquiries from customers
* Maintaining customer and product knowledge
Requirements
* Preferred fluency in Finnish (other Nordic languages also considered - Swedish / Norwegian / Danish) with required proficient in English.
* Strong customer focus
* Effective communication skills in English - verbal and written
* Experience of working in a contact centre environment
* Ability to work in a team environment
* Good computer skills including data input and knowledge of Customer Relationship Management systems would be beneficial
* Ability to work in a fast-paced and busy environment
* Organisational, numerical and administrative skills
* Willingness to take ownership of issues and resolve them when necessary
Benefits
* On-site car parking and cycle storage
* Conveniently located to public transport links
* Subsidised on-site restaurant
* On-site gym facilities
* Enhanced holiday allowance & Annual bonus scheme, subject to eligibility
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Temporary
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
Referrals increase your chances of interviewing at Vrieservice by 2x
Get notified about new Customer Service Representative jobs in Wokingham, England, United Kingdom.
Newbury, England, United Kingdom 1 day ago
Epsom, England, United Kingdom 1 month ago
Farnborough, England, United Kingdom 1 week ago
Customer Service Operator (Min 16 hours. Daytime, Evenings & Weekends available)
Bracknell, England, United Kingdom 2 weeks ago
Marlow, England, United Kingdom 1 month ago
Farnborough, England, United Kingdom 3 weeks ago
Staines-Upon-Thames, England, United Kingdom 1 week ago
Slough, England, United Kingdom 2 weeks ago
Customer Relations Executive (temporary contract)
Woking, England, United Kingdom 4 days ago
Slough, England, United Kingdom 3 weeks ago
Farnborough, England, United Kingdom 1 month ago
Bracknell, England, United Kingdom 1 year ago
Slough, England, United Kingdom 3 weeks ago
High Wycombe, England, United Kingdom 2 weeks ago
Ruislip, England, United Kingdom 3 days ago
Guildford, England, United Kingdom 2 days ago
Guildford, England, United Kingdom 3 weeks ago
Sheerwater, England, United Kingdom 2 days ago
Buckinghamshire, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 4 days ago
Woking, England, United Kingdom 7 hours ago
High Wycombe, England, United Kingdom 1 week ago
Marlow, England, United Kingdom 2 months ago
Guildford, England, United Kingdom 2 weeks ago
Surrey, England, United Kingdom 2 weeks ago
Hounslow, England, United Kingdom 1 week ago
Customer Success Manager – Aftermarket Service Manager
Hounslow, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr