Job Summary
Lea Vale Medical Group is looking for an organized, motivated Administration Assistant to support clinicians, colleagues, and patients in a busy GP practice. The role involves a varied range of administrative duties and offers an opportunity for career development, including apprenticeship after probation.
Main Responsibilities
* Provide comprehensive administrative support to ensure the smooth and efficient running of the practice.
* Process incoming clinical correspondence, accurately code diagnoses, procedures and investigations, and identify required follow‑up actions.
* Ensure all documentation is processed in a timely, accurate and confidential manner.
* Act on general clerial duties including scanning, post handling, filing and task management.
* Use digital systems such as Anima to manage administrative workflows, tasks and patient communication.
* Prioritise, action and allocate tasks appropriately in line with practice guidance.
* Maintain up‑to‑date electronic records in accordance with information governance requirements.
* Adapt to changes in digital systems and ways of working, with training provided.
* Identify complex, urgent or high‑risk information and raise safeguarding concerns or clinical risks promptly.
* Work in line with agreed practice protocols to support patient safety and continuity of care.
* Serve as a member of the team, collaborating with clinical and administrative staff.
* Provide cover for colleagues during sickness or annual leave when required.
* Contribute positively to team communication, service improvement and quality initiatives.
* Participate in training, induction and development activities to maintain skills and knowledge.
Qualifications & Experience
* Educated to GCSE level or equivalent.
* Excellent communication skills (written and oral).
* Strong IT skills and competency with Office and Outlook.
* Clear, polite telephone manner.
* Effective time management and organisational skills.
* Ability to work in a team and independently.
* Good interpersonal, problem‑solving and analytical skills.
* Understanding of confidentiality and safeguarding.
* Disclosing Check (DBS) required.
Desirable
* GCSE Mathematics & English (C or above).
* NVQ Level 2 in Health and Social Care.
* Experience in using SystmOne.
* Flexibility to work outside core office hours.
* Experience of working with the general public.
* Experience of administrative duties.
* Experience in a healthcare setting.
Benefits
* Salary of £13.16 an hour.
* Permanent contract.
* Full‑time, flexible working hours.
* Competitive benefits package including NHS Pension Scheme and Vivup employee benefits platform.
Job Details
* Reference number: A0676-26-0010
* Location: Liverpool Road Health Centre, 9 Liverpool Road, Luton, LU1 1HH, United Kingdom
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