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One Stop - Customer Service Assistant, Yateley
Client: One Stop
Location: Yateley, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 59c441fece1d
Job Views: 7
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
One Stop • 115 Reading Road, Yateley. • Apply by 29-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will remain a safe place to work and shop.
You will be Responsible For:
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing safety in all tasks based on training received.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at shift start and end for accurate payment.
* Following security procedures and wearing safety equipment to ensure safety.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of managers.
* Following all safety and legal training to ensure safety for all.
If applicable, for stores with a Post Office Local: responsibilities include daily operations of the post office, requiring passing a background check.
Flexible Working:
We support flexible working arrangements to suit individual needs, whether starting a career, caring responsibilities, retirement, or other life stages. Discuss your needs with us during the application process.
Core Purpose:
Serving our customers, communities, and planet better every day.
Values:
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us:
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.
Part of Tesco since 2003, our stores are located throughout England and Wales, serving local communities.
Please Note:
We only recruit individuals who have passed the school leaver’s age. Benefits for colleagues include discounts, insurance, health services, flexible working options, and more.
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