London Museum is entering a generational moment of transformation. As we prepare to open our new flagship home at Smithfield, we are redefining what a museum can be and retail, publishing and partnerships are central to that ambition.
You’ll lead a team of three direct reports a Retail Buyer, Retail Operations Manager and Ecommerce Manager, shaping how the Museum's ideas, stories and identity extend beyond the visit. This is a senior, delivery-critical, hands‑on role that sits at the heart of our Smithfield opening, editorially driven and commercially serious, building a distinctive offer rooted in London, culture and contemporary life.
You’ll have senior experience leading retail or product‑led commercial activity, with direct responsibility for buying, product development and range curation, not just oversight. You’ll be commercially literate and editorially confident, with the ability to translate cultural intent into coherent, commercially strong outputs, balancing margin, taste and long‑term value over short‑term volume.
Previous experience of working in a museum is not required. We are looking for someone who has experience of commissioning and developing products from concept through to production, strong commercial literacy across buying, margin and stock, and clear evidence of taste and editorial judgement in building culturally rooted, public‑facing product and publishing programmes.
For more information about this role, please see the Job Description. To know more about what it’s like to work in London Museum and to get some top tips on how to make the best of your application visit: https://www.londonmuseum.org.uk/about/careers/
To apply, please click on ‘Apply for this role’ (bottom right hand side of this page). Applications are by CV and cover letter. The closing date for applications is Monday 4 May 2026. Shortlisted applicants will be invited to an interview on Friday 15 May 2026.
If you are successfully shortlisted you will be invited to an interview where you will be asked questions to help us understand more about what you share in your application, and in particular to understand how you meet the essential person specification criteria for the role and demonstrate our museum behaviours. You will also be asked to complete a short task as part of the section process.
London Museum is committed to being an equitable and inclusive employer, and to becoming representative of the diversity of London. We particularly welcome applications from people from Global Majority backgrounds, who are currently under‑represented in our organisation.
We also welcome applications from disabled people, as we’re a Disability Confident Leader and are committed to recruiting, retaining and developing disabled people.
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