Our client based in Langley, a specialist medical technology business, is looking for an experienced Customer Service Executive to join them.
In this role the successful candidate will play a vital part in maintaining smooth operations, supporting business activities, and delivering excellent customer service. You'll coordinate demonstrations, manage contracts, and work cross-functionally to ensure customers receive timely, accurate and professional support.
The role is hybrid (after training) and comes with excellent benefits including private healthcare and quarterly bonuses, plus free parking. Hours are 8am- 4pm or 9.30am-5.30pm on a rota basis.
Key Responsibilities
1. Coordinate product demonstrations with the sales and service teams
2. Organise transport of equipment to and from demo sites
3. Manage demo fleet administration through Navision
4. Create lending orders, add calendar entries, and confirm dates
5. Order external demo equipment and manage stock adjustments on return
6. Maintain min/max levels for demo and marketing consumables
7. Handle and resolve customer complaints promptly and professionally
8. Provide excellent communication and liaison with internal and external customers
9. Prepare reports for internal and external stakeholders as required
10. Process and administer customer maintenance contracts, including renewal quotation
11. ...