Supervisor | Activate | Newcastle upon Tyne Job Type: Permanent - Flexible Activate is a live-action high-tech gaming adventure, designed to challenge all skill levels. We simply supply the experience, you bring the action. Enter the game where you become the player in the world’s first active gaming facility. Jump, climb, problem-solve and laugh, as you and your friends move between challenges. Each dynamic game room has interactive technology that reacts in real time, ensuring an adrenaline-filled adventure. Activate is coming to the Metrocentre in Newcastle upon Tyne! We're now hiring Supervisors to join our dynamic team. If you're enthusiastic, energetic, and love creating unforgettable experiences, we want to hear from you! Job Overview: We are all about our guests! Your goal will be to provide them with the best customer service possible! You will ensure our guests Health, Safety & Wellbeing are kept in the highest regard at all times and create an environment where our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time! Duties and Responsibilities Follow the venues opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform. Deliver accurate cash management summaries on a day to day basis Ensuring that the Health, Safety & Wellbeing of our guests & team members is always your highest priority. To manage the on-shift presentational standard of the venue, acting on any issues and to report any recurrences to the Assistant General Manager and/or General Manager. Support the AGM & GM, when required, in all HR related matters ensuring the company's HR policies and procedures are followed precisely. Promptly manage any maintenance issues and report via the correct operational systems. To manage the operational deployment of the team on each shift, including the scheduling of break times and the rotation of allocated duties. To actively manage, as required and ‘in-the-moment’, any on-shift accident, incident, or other untoward occurrence, in compliance with the venue’s operating procedures. Judge and assess whether any escalation is required in the management of any incidents, including any requirement to immediately notify the AGM/GM. Accurately record any incidents, including a clear date and timeline, a description of actions taken, and the collection of any records (including photographic) or witness statements etc. Our aim is to ‘Create unforgettable experiences one guest at a time” and therefore your ability to create a fun, energetic and exciting venue is paramount and in your hands! To fulfil the role of Company Ambassador, both as a stakeholder in the Activate UK Group Store network, and also in leading & developing the venue’s local community engagement programme. Qualifications/Skills: Someone who leads from the front and will be a role model to our team members. Someone who loves to train and coach their teams to success! Great communication and problem solving skills Great Health & Safety knowledge Good HR Knowledge Ability to work in a fast-paced, high pressure environment Previous Leisure Industry experience is a huge plus! Must have prior experience supervising/managing teams. We are looking for somebody who is: Ambitious Charismatic Tenacious Inspiring Versatile Attentive Team-Player Energetic Working Conditions Our supervisors work various hours each week (a minimum of three shifts weekly) on a flexible contract. Flexibility is essential, our supervisors will work a mixture of daytime/evenings and weekends - weekends being essential. Our opening hours will be 10am-10pm 7 days a week.