Neighbourhood Officer
The Hereford & Worcester Neighbourhood team manages around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire.
Position: Permanent Full time Position, 37 hours per week
Location: Hereford & Worcester / Hybrid working
Salary: £37,595
Responsibilities
* Overseeing tenancy management and estate issues.
* Dealing with Anti‑Social behaviour from minor reports to serious cases and actively being involved in multi‑agency work to resolve issues.
* Dealing with sensitive safeguarding matters.
* Carrying out regular block and estate inspections.
* Involvement in the management of new build properties for all tenancy management issues.
* Conducting tenancy reviews for all properties within the allocated patch.
* Reviewing service charges and depreciation.
Qualifications
* Ability to carry out interviews to discuss sensitive customer issues.
* Excellent IT skills.
* Ability to develop successful professional relationships with partners to achieve positive outcomes.
* Willingness and ability to work flexibly and attend meetings and other events outside normal business hours to meet the needs of the service.
* Ability to adapt positively to change, be resilient to challenges, obstacles, and handle conflict.
* Highly self‑motivated, able to act with integrity and show drive and enthusiasm.
* Current driving licence and access to a car.
Desirable
* Experience working with a Social Housing Provider or similar customer‑facing role.
* Ability to be innovative and look for ways to improve customer experience.
Benefits
* Annual leave starts at 26 days per year plus bank holidays.
* Annual leave purchase scheme – option to buy up to an additional 5 days per year.
* Enhanced family leave (maternity, paternity and adoption).
* Organisational sick pay.
* Generous Pension Scheme – Citizen will match contributions at 4%, 6% or up to 10%.
* Competitive salary.
* Comprehensive health insurance and wellness programmes.
* Flexible working hours and generous leave policies.
* Access to training programmes and career development resources.
This post is subject to a Basic DBS check (Disclosure and Barring Service).
EEO Statement
* Proud Corporate Member of WISH – The Network for Women Working in Social Housing.
* Citizen Housing is a Disability Confident Employer.
* Official Accredited Living Wage Employer.
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