Are you the go-to person when family or friends need help fixing their computer or reconnecting to Wi-Fi? Do you love problem-solving and want to turn that passion into a rewarding career? Baltic Apprenticeships are proud to be partnering with PC Rescue, a trusted IT support provider based in the Forest of Dean, to recruit a motivated IT Apprentice. As an apprentice at PC Rescue, you'll gain hands-on experience helping clients with real-world IT issues - from setting up computers and laptops, testing software and systems, and troubleshooting user problems, to keeping devices up to date and assisting with installations and upgrades. You'll earn a starting salary of £16,000 per year, work Monday to Friday, 9am-4pm, with 20 days' holiday plus bank holidays, flexible working hours, and attend regular team social events. Guided by experienced IT professionals, you'll develop both your technical skills and your confidence as you begin your journey in the tech industry. At PC Rescue, you'll be part of a friendly and supportive environment where learning is encouraged, and no two days are the same. With the support of both PC Rescue and Baltic Apprenticeships, you'll build a strong foundation in IT and have the opportunity to progress onto higher-level qualifications. In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Help get equipment ready before installation. Set up computers, laptops, and other devices. Make small changes to system settings when needed. Test software and systems regularly and when issues come up. Help fix basic IT problems for users. Record support requests and what was done to solve them. Keep systems and equipment up to date. Help the IT team with new installs and upgrades. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Good communication skills and able to work well with others. Good IT skills and confident using different technologies. Attention to detail when completing tasks and checking work. Able to solve problems and think through technical issues. Good analytical skills and able to understand how systems work. Work well in a team and supports colleagues when needed. Show a keen interest in IT and enjoys learning about new technologies. GCSE Grade 5 in English & Grade 4 in Maths Salary, Hours&Benefits: £16,000 per annum. 9am-5pm Monday to Friday. 20 days holiday plus bank holidays. Social events Staff welfare scheme Discounts on purchases through HR scheme Discounts on computer peripherals and components Christmas and New Year shutdown Flexible break times Friendly team environment This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we'll support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you'll accelerate your skills and get the qualification and confidence you need to thrive in IT. You'll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. INDIT